Joseph Nigel Frye
SaaS Support • Customer Success • Music
Calm, clear, client-first.
Joseph Nigel Frye — SaaS support leader & performing musician.
I help SaaS teams build customer success systems that scale, and I create music with a focus on craft, clarity, and connection. This is a living portfolio of everything I build, perform, and publish.
Portrait
Available for select engagements
Availability
Open for Q1
Focus
Support + Music
Location
Remote
What I do
A focused mix of support, success, and sound.
SaaS support leadership
Operational strategy, CX enablement, and calm escalation systems that protect retention.
Customer success outcomes
Playbooks, onboarding, lifecycle programs, and scalable customer engagement models.
Music & creative direction
Performances, recordings, and creative collaboration rooted in storytelling and craft.
Featured
A living archive of projects and releases.
Client work
Case studies & builds
Select websites, workflows, and process transformations for SaaS teams.
Music
Discography & releases
Albums, singles, and collaborative music projects.
Media
Performance archive
Live sessions, shows, and curated performance reels.
In progress
Recent updates & availability.
Add updates as you release new work, publish writing, or announce new client openings.
Media
Add video + audio embeds.
This block is ready for live performance videos, playlists, or embedded players.
Let’s work
Tell me what you’re building.
Share your goals and timelines. I will respond with a clear path forward.